In simple terms, it's a set of guidelines that help businesses align their IT services with their overall business strategy. It's like a blueprint for creating a formal framework for improving your current IT services.

The best part? It provides a benchmark for comparison with industry best practices, giving you a competitive advantage by promoting consistent and cost-effective services. Plus, it encourages ownership and responsibility at all levels, creating a culture of progress.

Another benefit is that it supports the interchange of service providers and staff by creating inter-enterprise operational processes. This means that you can easily switch service providers without disrupting your business operations.

It also helps reduce risk and costs associated with external service receipt. By adopting a standard and consistent approach, you can manage major organizational changes and enhance your reputation and perception.

With ISO 20000-1, you can shift from reactive to proactive processes, improve relationships between different departments, and establish clear responsibility and goals. It even provides a stable framework for resource training and service management automation.

So, if you want to streamline your IT services, reduce costs, and improve efficiency, ISO 20000-1 IT Service Management is definitely worth considering!